Returns Policy

Cooling Off Period

There is a cancellation period within which you can cancel your order. The cancellation period starts the day after you received the goods and expires 7 working days later.

Notice of Cancellation

You are required to send a notice of cancellation in writing via post or email. Notice of cancellation by post is to be taken to have been given on the day on which it was posted. Notice of cancellation by email is to be taken to have been given on the day on which it is sent. Notice shall be sent to:

support@onlinereadingglasses.co.uk

or

Online Reading Glasses
Unit 12
The Sycamores
Heatherwood Grove
Darlington
County Durham DL3 9PH
England.

Return of Goods

On cancellation, you shall be under a duty to return the goods to us and in the meanwhile to retain possession of the goods and take reasonable care of them.

Refunds

When the returned goods have been received by us, we shall refund the sum paid by you for the goods. We are not liable for refunds or for your costs in returning the goods to us, if the goods have been mistreated, accidentally damaged or have been used in a capacity for which they are not designed.

Condition of the Goods

All goods returned for refund must be in the same condition as we sent them.

Goods Sent Outside UK using Tracked Postage

Goods that are sent outside the UK, that need to be 'signed-for' on arrival at the customers address, must be sent back to be 'signed-for' on arrival at our address. If the goods go missing, the customer must provide traceable proof of sending back to us, before refund is made. If the goods go missing and the customer cannot provide proof of sending back to us, then no refund can be provided, unless the goods eventually return to our address.

Prescription Goods

Transactions involving the procurement of prescription goods, that have been made to a prescription that contains errors, cannot be cancelled.

You are asked to examine the goods as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible.

Claims for refunds or replacement of defective goods must be made, and the goods returned to us, as soon as possible after the defect is discovered. The refund will be made, or the replacement sent, as soon as we have the goods back.

We are not liable for refunds or replacement, or for your costs in returning the goods to us, if the goods have been mistreated, accidentally damaged or have been used in a capacity for which they are not designed.

If you want to exchange the goods, then the goods should be sent back to us within a 7 working day period.

The 7 working day period begins the day after you received the goods.

All goods returned for exchange must be in the same condition as we sent them.

Custom-Made Goods

Custom-made goods, that have been made to a supplied specification that contains errors, cannot be exchanged.